Thank you so much for sharing your feedback! We completely understand the confusion. The handle is intentionally installed in that position during manufacturing to keep the warmer lid flat and protected during shipping. This helps prevent damage while your warmer makes its way to you.
The great news is that it's super easy to adjust – simply unscrew the handle, flip it to the correct position, and screw it back on. You'll be all set in just a moment! We hope you love your new warmer and enjoy many smooth waxing sessions ahead
M
Melliah
Heats up fast and the quality of the machine itself is pretty solid
J
James Piper
Best and fastest
As someone wanting to get their license and just waxing at home, it works perfectly like I would watch my professional waxers
