Frequently Asked Questions

Standard orders should be delivered within 3 to 5 business days following order confirmation. Please allow up to 2 additional days for rural zip codes. We also ship standard orders to US Territories, Alaska, and Hawaii addresses, which require additional time for delivery and may be subject to delivery restrictions based on the item type, weight, and size.

Orders are subject to verification and approval before shipping and may take several days to process. Please keep in mind that at the moment, our $75+ free shipping offer is excluded from Hawaii, Alaska, and all US territories. Alaska and Hawaii do qualify for free shipping over $100. During high season and sales, deliveries may take a bit longer. Once your order is picked up from our warehouse, we are unable to guarantee delivery timelines as they completely depend on the carrier.

For further information on shipping, please visit our Shipping Page.

Nova Wax currently only offers shipping within the United States.

As soon as we are ready to ship your order we will send you an email with the delivery information. After that, you will be able to track your order by clicking the tracking link in your shipping confirmation email. It may take up to 24 hours before tracking information is updated.

To help us resolve shipping issues promptly, any lost packages, missing packages, or packages damaged in transit must be reported within 7 days of delivery. After 7 days, we are unable to offer a refund or replacement for transit-related concerns. You can report damage to support@nova-wax.com

For sanitation and product integrity issues, we are unable to accept returns on the wax itself. We do offer a one-year repair/replace warranty on all Nova Wax Warmers.

If you’d like to return a warmer, it must be unopened and unused to qualify for a return and it must be returned within 30 days of the delivery date. Please note there is a 20% restocking fee for returns and the customer is responsible for return shipping. If you would like to exchange your warmer for a different one, or for other products, the restocking fee will be waived.

If you’re unsure about our products, we are here to help! We want to ensure you’re satisfied with your Nova products, and you can contact us Monday through Friday 9:30am-5:30pm at info@nova-wax.com.

If your payment is declined, you may notice a pending charge held by your bank, typically lasting up to 4 business days. If it persists, contact your bank. If you suspect accidental duplicate orders, let us know, and we'll investigate.

For payments via PayPal, Zip, or Shop Pay/Installments, we're here to help with order inquiries. For all other questions or installment plan inquiries, reach out directly to the respective third-party service provider.

Nova Wax was created by Liz Lugo with the goal of creating one formula that is perfect for every service, hair type and skin type. This also means you will experience less clean up strips, faster service times and happier clients!

Nova has a higher price than other waxes on the market because it combines the best natural ingredients to effectively remove unwanted hair in the most comfortable way for the client. Nova was designed to the exact specifications of Liz Lugo, one of the most renown wax experts in the world and her passion for waxing innovation helped drive its creation.

Wax breaking during the removal process is typically caused by two main reasons. Either the wax application is too thin or the wax was left on the skin for too long. To avoid the wax breaking during the application process we recommend applying a thicker layer of wax to the skin to get the rhythm or groove of the wax's behavior creating a lip for grip to remove the strip. The density of the wax will determine the sensitivity of the wax during the removal process. The wax should rest on the skin for approximately 30-40 seconds prior to the removal. If your wax is still wet after 30-40 seconds, please allow an additional 30 seconds until the wax has dried.

Fundamental mistakes during the heating process can cause your wax to heat at the wrong temperature setting. Heating your wax at the wrong temperature setting can lead to your wax being too stretchy. Typically, when the wax solution is too flexible the wax temperature is too cold. We recommend turning up the temperature on your professional wax warmer until the wax has reached a honey-like consistency.

Fundamental mistakes during the heating, application and removal process of the wax can lead to hairs being left behind. To avoid hairs being left behind when waxing, we recommend ensuring that the temperature on your warmer is at the highest setting until the wax has reached a full liquid form. Once the wax has reached a full liquid form you must lower the temperature on your warmer to a lower setting and allow for the wax to cool off. Proceed to wait an approximate 15-20 minutes until the wax has reached a honey-like consistency. Once the wax has reached a honey-like consistency we recommend applying a thicker layer of wax to the skin to get the rhythm or groove of the wax's behavior creating a lip for grip to remove the strip. The density of the wax will determine the sensitivity of the wax during the removal process. The wax should rest on the skin for approximately 30-40 seconds prior to the removal. If your wax is still wet after 30-40 seconds, please allow an additional 30 seconds until the wax has dried.

Nova Warmers are compatible with other voltages, as long as a converter is used. Nova Wax does not sell converters with the Wax Warmers.

All Nova Wax Warmers are tested internally to ensure they are functional and are also inspected for any cosmetic damages prior to shipment. All Nova Wax warmers come with a one year repair or replace warranty. If you experience issues with the heating functionality of your warmer within one year of the original purchase date, please send us your order number, along with photos and videos, to begin the process.

The one year warmer warranty only covers malfunctions or any defect that affects the functionality of the warmer. It does not cover cosmetic damages, such as scratches, dents, or any other physical damage that does not impact the functionality of the warmer. Any cosmetic damages to the warmer in transit are not the responsibility of Nova Wax. If a replacement for a warmer is requested due to cosmetic damage, the return shipping will be the responsibility of the customer and a replacement will be sent once the original warmer is received at the warehouse. In cases of extreme damage, please contact us for a solution.

All inquiries related to product damages and issues can be sent to support@nova-wax.com.

Star Rewards is our free rewards program. Create an account, earn Star Points on your orders, and spend them on discounts, free shipping, or free products.

Create a free account and log in. That’s all it takes, and you’ll get 500 Star Points when you sign up.

You earn 2 Star Points for every $1 you spend, before shipping and taxes, when you’re logged in at checkout. Pros earn too. Guest orders don’t earn points. There are bonus ways to earn too: 500 Star Points when you sign up, 100 for following us on Instagram, 100 for following us on TikTok, 50 for liking us on Facebook, 100 for every product review, and 200 on your birthday.

You can spend them on a $20 off coupon (5,000 Star Points), a $40 off coupon (10,000 Star Points), free 4.5” or 6” wooden spatulas in a 50-pack (500 Star Points each), or free shipping (1,000 Star Points).

Log in, open the Star Rewards page, and pick a reward. You’ll get a code to use at checkout, and you can find it any time under My Rewards.

Yes. The $20 coupon needs a $100 minimum purchase and the $40 coupon needs $200. Each coupon is valid for 6 months after you redeem it. You can redeem each coupon reward once every 30 days. Coupons can’t be combined with other discount codes and work on nova-wax.com orders only.

It covers shipping on your order as long as the shipping rate is $25 or less. It can’t be combined with other discount codes and works on nova-wax.com orders only.

Share your link. When your friend places their first order, you each get $15 off. You can refer up to 5 friends.

Star Points are added as soon as your order is paid. Points are removed for refunded or returned items. If your points aren’t there after a day, email support@nova-wax.com with your order number.

Yes, if your account is inactive for a year. Place an order or redeem a reward at least once a year and your Star Points stay put.

Email support@nova-wax.com with your order number and we’ll sort it out.

Star Points only go to registered customers, so guest checkouts don’t earn. A free account gets you 500 Star Points when you sign up, 2 Star Points for every $1 on every order, bonus points for reviews, follows, and your birthday, your own referral link so you and a friend each get $15 off, and one place to see your points and reward codes.