Frequently Asked Questions

Nova Wax is a one of a kind hard wax formula, developed with the finest polymers, essential oils, and natural ingredients. This hybrid wax combines the properties of the highest quality waxes in the world into one formula.

Nova has a higher price than other waxes on the market because it combines the best natural ingredients to effectively remove unwanted hair in the most comfortable way for the client. Nova was designed to the exact specifications of Liz Lugo, one of the most renown wax experts in the world and her passion for waxing innovation helped drive its creation.

Wax breaking during the removal process is typically caused by two main reasons. Either the wax application is too thin or the wax was left on the skin for too long. To avoid the wax breaking during the application process we recommend applying a thicker layer of wax to the skin to get the rhythm or groove of the wax's behavior creating a lip for grip to remove the strip. The density of the wax will determine the sensitivity of the wax during the removal process. The wax should rest on the skin for approximately 30-40 seconds prior to the removal. If your wax is still wet after 30-40 seconds, please allow an additional 30 seconds until the wax has dried.

Fundamental mistakes during the heating process can cause your wax to heat at the wrong temperature setting. Heating your wax at the wrong temperature setting can lead to your wax being too stretchy. Typically, when the wax solution is too flexible the wax temperature is too cold. We recommend turning up the temperature on your professional wax warmer until the wax has reached a honey-like consistency.

Fundamental mistakes during the heating, application and removal process of the wax can lead to hairs being left behind. To avoid hairs being left behind when waxing, we recommend ensuring that the temperature on your warmer is at the highest setting until the wax has reached a full liquid form. Once the wax has reached a full liquid form you must lower the temperature on your warmer to a lower setting and allow for the wax to cool off. Proceed to wait an approximate 15-20 minutes until the wax has reached a honey-like consistency. Once the wax has reached a honey-like consistency we recommend applying a thicker layer of wax to the skin to get the rhythm or groove of the wax's behavior creating a lip for grip to remove the strip. The density of the wax will determine the sensitivity of the wax during the removal process. The wax should rest on the skin for approximately 30-40 seconds prior to the removal. If your wax is still wet after 30-40 seconds, please allow an additional 30 seconds until the wax has dried.

You may use any warmer with adjustable temperature settings as Nova Wax is temperature sensitive.

Every microwave has different wattage causing it to be extremely dangerous as it can lead to severe burns in your skin. Stoves will cause the wax to overheat and burn therefore, we only recommend heating up the wax using a professional wax warmer in order to control the temperature setting.

Nova Warmers are compatible with other voltages, as long as a converter is used. Nova Wax does not sell converters with the Wax Warmers.

Nova is proud to offer a one-year repair or replace warranty on all wax warmers. If you have any issues with your warmer within one year of the purchase date, you can send it back to us for our technicians to evaluate it. If your warmer is repairable, they will fix it and send it back to you promptly. If it is deemed irreparable, we will send you a brand new warmer! If you are experiencing issues with your warmer, please email info@nova-wax.com with your order number and images and/or video of the problems you are experiencing.

Route is a mobile app that allows you to visually track all of your online orders in one place. Dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery! The Route app is available for download in the App Store and Google Play Store.

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise

Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Route offers you "peace of mind" package protection for all of your orders at an affordable price ($0.98 USD for carts below $100, and 1.8% for carts greater than $100). With Route, you don't have to worry about what to do if your order is lost, stolen, or broken. Simply report an issue, and Route will refund or reorder your item(s).

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/.
Make sure to have the Order ID or the Route Order ID ready to use with the claim form.
Route refunds the cost of the item(s) alone. Shipping costs, taxes, and the Route premium are not included. Route also does not pay custom/duty fees for international orders.

To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at info@nova-wax.com and we will be happy to work with you on a solution!

Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

Route uses delivery and order information to provide as much detail as possible about your order. To do this, Route parses your emails to collect order information such as tracking numbers, carrier names, and product info. We employ multiple layers of security to protect and secure customer data.

Star Points are rewards you earn from shopping with Nova Wax! You earn 2 points for every $1 spent, and you can earn extra points by following & sharing our Social Media pages and by leaving product reviews!

Send us an email with your information to info@nova-wax.com so we can look into it for you!

Make sure you sign in to your Esthie Bucks account first, and click the action links so your actions can be recognized and you can start racking up rewards! You must be logged in for your Star Points to be recorded

Yes, you can! If you are ordering with us via phone or email - let us know you’re part of the Nova Galaxy rewards program so we can add your Star Points to your order!

You can use your Star Points to redeem up to two free items per order. Only one % off discount can be used at a time.

Percentage off discounts are the only rewards that CANNOT be combined with a promotion or sale. Example: You cannot use a 10% off coupon from Star Points during % off Sale that is running. You can, however, use those points to redeem a free product and take advantage of any sale or promotion that is running online at the same time. You must call or email to place your order if you wish to redeem your points for a free product during a sale, as only one coupon/discount code can be applied to the cart at a time.

Your Star Points balance will automatically update once your package has been delivered to you

If the order was placed in the last 7 days, send an email to info@nova-wax.com with your name and order number and we can look into it for you.