Frequently Asked Questions

Nova Wax is a one of a kind hard wax formula, developed with the finest polymers, essential oils, and natural ingredients. This hybrid wax combines the properties of the highest quality waxes in the world into one formula.

Nova has a higher price than other waxes on the market because it combines the best natural ingredients to effectively remove unwanted hair in the most comfortable way for the client. Nova was designed to the exact specifications of Liz Lugo, one of the most renown wax experts in the world and her passion for waxing innovation helped drive its creation.

Wax breaking during the removal process is typically caused by two main reasons. Either the wax application is too thin or the wax was left on the skin for too long. To avoid the wax breaking during the application process we recommend applying a thicker layer of wax to the skin to get the rhythm or groove of the wax's behavior creating a lip for grip to remove the strip. The density of the wax will determine the sensitivity of the wax during the removal process. The wax should rest on the skin for approximately 30-40 seconds prior to the removal. If your wax is still wet after 30-40 seconds, please allow an additional 30 seconds until the wax has dried.

Fundamental mistakes during the heating process can cause your wax to heat at the wrong temperature setting. Heating your wax at the wrong temperature setting can lead to your wax being too stretchy. Typically, when the wax solution is too flexible the wax temperature is too cold. We recommend turning up the temperature on your professional wax warmer until the wax has reached a honey-like consistency.

Fundamental mistakes during the heating, application and removal process of the wax can lead to hairs being left behind. To avoid hairs being left behind when waxing, we recommend ensuring that the temperature on your warmer is at the highest setting until the wax has reached a full liquid form. Once the wax has reached a full liquid form you must lower the temperature on your warmer to a lower setting and allow for the wax to cool off. Proceed to wait an approximate 15-20 minutes until the wax has reached a honey-like consistency. Once the wax has reached a honey-like consistency we recommend applying a thicker layer of wax to the skin to get the rhythm or groove of the wax's behavior creating a lip for grip to remove the strip. The density of the wax will determine the sensitivity of the wax during the removal process. The wax should rest on the skin for approximately 30-40 seconds prior to the removal. If your wax is still wet after 30-40 seconds, please allow an additional 30 seconds until the wax has dried.

You may use any warmer with adjustable temperature settings as Nova Wax is temperature sensitive.

Every microwave has different wattage causing it to be extremely dangerous as it can lead to severe burns in your skin. Stoves will cause the wax to overheat and burn therefore, we only recommend heating up the wax using a professional wax warmer in order to control the temperature setting.

Nova Warmers are compatible with other voltages, as long as a converter is used. Nova Wax does not sell converters with the Wax Warmers.

All Nova Wax Warmers are tested internally to ensure they are functional and are also inspected for any cosmetic damages prior to shipment. All Nova Wax warmers come with a one year repair or replace warranty. If you experience issues with the heating functionality of your warmer within one year of the original purchase date, please send us your order number, along with photos and videos, to begin the process.

The one year warmer warranty only covers malfunctions or any defect that affects the functionality of the warmer. It does not cover cosmetic damages, such as scratches, dents, or any other physical damage that does not impact the functionality of the warmer. Any cosmetic damages to the warmer in transit are not the responsibility of Nova Wax. If a replacement for a warmer is requested due to cosmetic damage, the return shipping will be the responsibility of the customer and a replacement will be sent once the original warmer is received at the warehouse. In cases of extreme damage, please contact us for a solution.

All inquiries related to product damages and issues can be sent to info@nova-wax.com.

Star Points are rewards you earn from shopping with Nova Wax! You earn 2 points for every $1 spent, and you can earn extra points by following & sharing our Social Media pages and by leaving product reviews!

Send us an email with your information to info@nova-wax.com so we can look into it for you!

Make sure you sign in to your Esthie Bucks account first, and click the action links so your actions can be recognized and you can start racking up rewards! You must be logged in for your Star Points to be recorded

Yes, you can! If you are ordering with us via phone or email - let us know you’re part of the Nova Galaxy rewards program so we can add your Star Points to your order!

You can use your Star Points to redeem up to two free items per order. Only one % off discount can be used at a time.

Percentage off discounts are the only rewards that CANNOT be combined with a promotion or sale. Example: You cannot use a 10% off coupon from Star Points during % off Sale that is running. You can, however, use those points to redeem a free product and take advantage of any sale or promotion that is running online at the same time. You must call or email to place your order if you wish to redeem your points for a free product during a sale, as only one coupon/discount code can be applied to the cart at a time.

Your Star Points balance will automatically update once your package has been delivered to you

If the order was placed in the last 7 days, send an email to info@nova-wax.com with your name and order number and we can look into it for you.