Frequently Asked Questions
We're Open & Shipping Orders - Have Questions About Covid-19?
Nova Wax is continuing to make health and safety the number one priority in our distribution center by implementing the highest safety standards.
Due to safety precautions and delivery service slowdowns beyond our control, there may be slight delays on outgoing orders. Fedex is unable to guarantee express shipping or returns at this time so we have temporarily extended our delivery timeframes by 2-5 days due to these new circumstances.
Priority and Express orders may not be fulfilled right away and we apologize for the inconvenience this may cause you. We are sincerely doing our very best to get your quality Nova Wax product to you as quickly as possible. If you have any questions please feel free to call +1 (888) 391-7173 or live chat with a Nova Wax representative 9:30 am-5:30 pm EST. Thank you for your cooperation and understanding of the situation. We are always here for you.
Questions About Online Orders
Standard orders should be delivered within 3 to 5 business days following order confirmation. Please allow up to 2 additional days for rural zip codes. We also ship standard orders to US Territories, Alaska, and Hawaii addresses, which require additional time for delivery and may be subject to delivery restrictions based on the item type, weight, and size.
Orders are subject to verification and approval before shipping and may take several days to process. Please keep in mind that at the moment, our $75+ free shipping offer is excluded from Hawaii, Alaska, and all US territories. Alaska and Hawaii do qualify for free shipping over $100. During high season and sales, deliveries may take a bit longer. Once your order is picked up from our warehouse, we are unable to guarantee delivery timelines as they completely depend on the carrier.
For further information on shipping, please visit our Shipping Page.
For sanitation and product integrity issues, we are unable to accept returns on the wax itself. We do offer a one-year repair/replace warranty on all Nova Wax Warmers.
If you’d like to return a warmer, it must be unopened and unused to qualify for a return and it must be returned within 30 days of the delivery date. Please note there is a 20% restocking fee for returns and the customer is responsible for return shipping. If you would like to exchange your warmer for a different one, or for other products, the restocking fee will be waived.
If you’re unsure about our products, we are here to help! We want to ensure you’re satisfied with your Nova products, and you can contact us Monday through Friday 9:30am-5:30pm at firstname.lastname@example.org or +1 (888) 391-7173.
Nova Shipping protection is an optional add-on at checkout that covers damage, loss, and theft. Get peace of mind with a Delivery Guarantee in the event your delivery is damaged, stolen, or lost during transit.
There are no refunds for orders with shipping protection. In the event that your package is damaged, lost, or stolen, you will either receive a replacement order or receive store credit in the same amount as the original order.