Terms & Conditions
Return PolicyNova Wax prides itself on creating a high-quality product with the customer service to match. In order to maintain our sanitation standards, we are unfortunately unable to accept returns on wax. If there is an issue with your order or your wax was damaged in transit, please contact us within 10 days of your delivery date with your order number and photos of the damage (if necessary) so we can assess the situation and replace the order if necessary.
All Nova Wax warmers come with a one year repair or replace warranty. If you experience issues with your warmer within one year of the original purchase date, please send us your order number, along with photos and videos, to begin the process.
We strive to make sure you are completely satisfied with your purchase from Nova Wax, but we also understand that some things just don’t work out. If you would like to exchange or return an item, we are happy to do so within 15 days of receipt. Please note there is a 20% re-stocking fee for all returns and exchanges. Wax is not eligible for return.
All inquiries related to product damages and issues can be sent to email@example.com, or you may call us +1 (888) 391-7173. Our business hours are Monday through Friday, 9:30am to 5:30pm EST (excluding holidays). If an inquiry is sent outside of business hours, our team will respond within 48 business hours.
The shipping methods we offer are FedEx Ground, Fedex Express 2 day, and DHL for international orders.
Orders must be placed Monday through Friday (excluding holidays) before 3pm (EST) for FedEx for same day processing and shipment.
FedEx ground shipping normally takes 3-5 business days to arrive depending on the shipping address location. There may be further delays due to COVID-19.
FedEx does not deliver to PO Boxes and APO/FPO addresses.
FedEx Ground is not an available shipping method for these states, and these orders will ship via USPS:
- Puerto Rico
Please be advised that the title for the products in your order will be transferred to you once your credit card is processed and your order is approved. In addition, the liability for the products contained in the order is transferred to the carrier once Nova Wax packages and ships your parcel and to you, and once the shipment has been delivered to the address you have listed for your shipping address.
Please note: There is a 10-day timeframe in which to report a package as lost, stolen, or damaged. These 10-day parameters begin from the package date of delivery and need to be confirmed with customer service on the backend.
Shipping charges are based on package weight and destination and are set by the carrier and not Nova Wax.
Nova Wax offers free shipping on all orders over $100*, excluding tax.
*Please note that our free shipping over $100 policy does not apply to the above states and/or U.S. territories because they must be shipped by air. All orders to Alaska, Hawaii, and Puerto Rico incur additional shipping fees because of this.
International Shipping Policy
The international shipping methods we offer are FedEx Express, FedEx International Ground to Canada and DHL Express worldwide.
At the moment, our full international shipping is paused due to COVID-19 import restrictions for many countries. We are only able to ship internationally to Canada and Mexico.
All International orders are subject to duties or (CEF) clearance entry fees, these fees may vary depending on the country the order is being shipped to.
How To Contact Us
Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or submitted on the https://www.nova-wax.com website. On some pages, you can place an order, make requests, and register to receive promotional emails or materials.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Free Shipping Promotion
Unfortunately, due to high freight rates, this promotion is not available for Alaska, Hawaii, and Puerto Rico.