Terms & Conditions

Return Policy

We strive to make sure you are completely satisfied with your purchase. We will gladly exchange your item within 15 days of receipt. However, if you wish to return your purchase for a refund there is a 20% re-stocking fee. All packaging must be unopened and unused. Shipping charges are not refundable. The customer is responsible for shipping charges on returns.

OUR PRODUCTS ARE SOLD ONLINE TO BUSINESSES, PROFESSIONALS, AND STUDENTS. IF YOU ARE NOT A STUDENT OR SPA PROFESSIONAL WE WILL NOT ACCEPT ANY KIND OF RETURN for issues with product performance or liking. Once the product packaging is opened it could no longer be returned. NO Returns on wholesale orders.

A Return Authorization for returns must be obtained prior to sending your order back by contacting info@nova-wax.com or our toll-free number 1-888-291-7173

Shipping Policy

The shipping methods we offer are FedEx Ground, Fedex Express 2 day, and DHL for international orders.

Orders must be placed Monday through Friday (excluding holidays) before 3pm (EST) for FedEx for same day processing and shipment.

FedEx ground shipping normally takes 3-5 business days to arrive depending on the shipping address location.

FedEx does not deliver to PO Boxes and APO/FPO addresses.

FedEx Ground is not an available shipping method for these states:

    • Alaska
    • Hawaii
    • Puerto Rico

    Intenational Shipping Policy

    The international shipping methods we offer are FedEx Express, FedEx International Ground to Canada and DHL Express worldwide.

    All International orders are subject to duties or (CEF) clearance entry fees, these fees may vary depending on the country the order is being shipped to.

    How To Contact Us

    Customer Service:

          • Phone: 1 888-391-7173 (10:00 am – 5:00 pm EST)
          • Email: info@nova-wax.com

    Privacy Policy

    Our Commitment to Privacy

    Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

    The Information We Collect

    This notice applies to all information collected or submitted on the https://www.nova-wax.com website. On some pages, you can place an order, make requests, and register to receive promotional emails or materials.

    We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

    We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

    Our Commitment to Data Security

    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

    Promotions

    Free Shipping Promotion

    Unfortunately, due to high freight rates, this promotion is not available for Alaska, Hawaii, and Puerto Rico.

     

    Nova Wax - Feel de Nova Difference

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